Here at SciQuip we strive to offer all of our customers the highest level of service and customer satisfaction, our reputation is built on this! From intensive technical support to excellent aftersales service we aim to offer our customers the full package when it comes to their purchase.
What's your experience of SciQuip? If you have any comments or suggestions on how we can further improve our services to you please tell us!
Complete the form below and let us know.
"We’re extremely pleased with the face masks we ordered and I was happy to pick them up. I would add on a personal note that you’re all personable and easy to deal with. And I like the idea of buying locally and supporting a local business, albeit one with a UK wide reputation".
"It was a pleasure to deal with you & your colleagues at Sciquip. We are very happy with the incubators so far, and I am extremely grateful to you for supplying them at such short notice, as it allowed us to proceed with our critically important laboratory study, which would otherwise have been delayed – very many thanks!"
"I find this a very efficient company and a good prompt service".
"Great products both mask and full face visors, order well packed and next day delivery. will continue to use this company, excellent service".
I am really happy with the product and service received from SciQuip! I always get excellent service from the team from start to finish, Jessica Thornton was excellent at dealing with my request and providing info when there was a delay on delivery. I wouldn't hesitate to recommend SciQuip to others!
I only discovered SciQuip early last year - not only do you offer excellent prices for your equipment, but I must also say that after interacting with your customer services team recently over a replacement part for one of your Scipettes (which are ridiculously cheap especially in a lab where we have lots of students to train and work at CL2/CL3 level and replacing other companies pipettes would be very costly), where the broken part was replaced FOC, I am more than happy to recommend the products I have purchased.
Over the last 18 months we have purchased many single use pipettes, multichannel pipettes, mini-centrifuges, your larger centrifuges (I think we have 5 or 6 of these now!), vortexes and many other pieces of equipment.
I am sure it will not be long before I am back with another PO!!
"I was in a hurry to receive this product at the beginning of the pandemic, I was able to discuss this product with an equipment specialist at SciQuip and place the order easily over the phone. The delivery time was very good & I would definitely recommend SciQuip in future".
"The service I received from SciQuip was excellent, it’s the best customer service I’ve experienced in a long time – brilliant!".
"I was very pleased with the quality and price of the face masks. I have recommended your company at work. I may well buy other equipment from you".
"Great customer service and quick despatch".
"Simply excellent - delivery is swift & communication excellent so you know exactly the status of your order. Two other friends had the same good experience".
"Very fast delivery of PPE, great communications, will use again and again".
"All arrived safely yesterday , can I just say a BIG thank you to you and your staff for such excellent customer service . Your prices were not inflated and all came neatly packaged and within just a couple of days. For info my son is autistic and has type 1 diabetes so the PPE is a must if we want to go out.
At times like this it is wonderful to deal such an excellent and trustworthy company .
Well done to all , please pass on to all of your staff that they are doing a brilliant job.".
"With the WHO recommending people over 60 and or with underlying health conditions wear medical grade face masks and not wanting to risk imports that could be substandard, I came across SciQuip Ltd during a internet search. They advised the correct mask and even offered a small discount. Some will argue these masks should be kept for the NHS, but where there is a genuine need SciQuip will supply. Fast, efficient service too, I ordered today and expect delivery tomorrow. Highly recommend to anyone in the same situation due to Covid-19".
"Excellent service and less expensive than some other suppliers".
"Great customer service and sourced alternative products to ones that were out of stock for immediate delivery which was fantastic".
"Quick and easy".
“Ordering online was quick and easy and the product arrived in perfect condition in a timely manner. The price was the most competitive I could find, we will definitely use SciQuip again in the future.”
"We have received the pipettes now, thank you so much for your help with this, your customer service is extraordinary and I will definitely be recommending you to others!
"Having got back to work yesterday (I work P/T) and I am pleased to say that the roller has safely been returned back to our lab. It works beautifully now".
It was a pleasure to deal with Sciquip. Everyone I spoke with during the ordering process was very helpful and knowledgeable. When it came to placing the order I was informed of delays in obtaining stock and offered equivalent products to ensure I got the equipment I needed as soon as possible. I was kept up to date with any delays and expected delivery dates.
The team here have been very impressed with the equipment we received which was purchased to replace some old broken equipment. In addition to the hotplate stirrer which was a like for like replacement, we purchased a new overhead mixer which compared to our old model is a massive improvement, we no longer have to worry about the mixer shaking its way off the worktop if left unattended for more than 30 seconds!
The mixer runs so quietly the other chemist didn’t even realize it was running and the adjustability makes it suitable for mixing a large range of volumes giving us the flexibility we need without needing multiple pieces of equipment.
The only regret I have is not finding Sciquip sooner as you provide a vast range of equipment at very competitive prices.